Introduction

Asal Bee acknowledges and upholds the privacy of our users. The purpose of this Privacy Policy is to provide a detailed account of how we gather, use, reveal, and protect your information when you visit our website, www.asalbee.com, including any related or associated media forms, channels, mobile websites, or applications. We urge you to meticulously review this Privacy Policy. Should you disagree with any of the provisions contained herein, kindly refrain from accessing the website.

We hereby retain the right to revise this Privacy Policy at our discretion, with no prior notice. We will communicate any updates by modifying the “Last Updated” date of this Privacy Policy. The latest version of this policy will take effect immediately upon being published on the website, and you renounce any entitlement to receive a specific notification for each change or modification.

We recommend that you review this Privacy Policy from time to time in order to remain informed of any modifications. By continuing to use the website after the revised Privacy Policy is published, you acknowledge and accept that you are subject to and bound by its changes.

Collection of your information

We may collect information about you in a variety of ways. The information we may collect on the website includes:

Personal Data

The information that can be used to identify you personally, such as your name, shipping address, email address, and telephone number, as well as non-identifying data, such as your age, gender, hometown, and interests, may be voluntarily provided by you when registering on the website or engaging in activities related to it, such as online chat or message boards. It is not compulsory to share any personal information with us, but your decision to refrain from doing so may limit your access to certain features of the website.

Derivative Data

When you visit the website, our servers automatically gather certain information, including your IP address, browser type, operating system, access times, and the web pages that you have viewed immediately prior to and following your visit.

Financial Data

When you buy, order, return, exchange, or inquire about our services through the website, we may collect financial information from you, such as payment method data (for example, valid credit card number, card brand, and expiration date). We keep only a small amount of this financial information, if any. Any additional financial information is securely stored by our payment processor.

Facebook Permissions

As a default, the website may retrieve your basic account information from Facebook, such as your name, email, gender, date of birth, current location, and profile picture URL, in addition to other data that you have chosen to share publicly. We may also request access to other permissions linked to your account, such as friends, check-ins, and likes, and it is within your discretion to authorize or decline access to each individual permission. For further details about Facebook permissions, please see the Facebook Permissions Reference page.

Data From Social Networks

The personal data of a user obtained from social networking platforms, namely Google+, Facebook, Pinterest, Twitter, and Instagram, comprises their name, social network username, location, gender, birth date, email address, profile picture, and publicly available information on their contacts, in case the user associates their account with the aforementioned social networks.

Mobile Device Data

Information related to your device, including but not limited to the mobile device’s identification number, model, and producer, along with data concerning the location of the device, in case the user accesses the website via a mobile device.

Third-Party Data

Data acquired from third-party sources, encompassing personal information or network associates, provided the user links their account with the third-party source and confers consent to the website to retrieve such data.

Data from Contests, Giveaways, and Surveys

The information that you provide when participating in contests or giveaways, as well as when responding to surveys, may include personal and other data.

Mobile Application Information

If you connect using our mobile application:

• Geo-Location Information. We reserve the right to request access or permission to and monitor, location-based data from your mobile device, whether on a continuous basis or during the operation of our mobile application, in order to offer location-based services. Should you wish to modify our access or permissions, this can be accomplished through your device’s settings.
• Mobile Device Access. It is possible for us to solicit access or authorization to particular functionalities of your mobile device, comprising but not limited to Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage, and other similar features. Should you intend to modify our access or permissions, you have the option to do so within your device’s settings.
• Mobile Device Data. We may gather data related to your device, which may include your mobile device’s unique identifier, model and manufacturer, operating system, version particulars, and IP address.
• Push Notifications. It is possible for us to seek your consent to dispatch push notifications pertaining to your account or the application. If you desire to abstain from receiving such forms of communication, you have the option to disable them within your device’s settings.

Use of your information

The possession of precise information about you enables us to furnish you with a seamless, efficient, and personalized experience. In particular, the data that we gather about you via the website may be utilized to:

• Create and manage your account.
• Manage promotions and contests.
• Collect anonymous statistical data and analysis for internal use or for third parties.
• Deliver targeted advertising, newsletters, coupons, and other information pertaining to promotions and the website to you.
• Process payments and refunds.
• Allow communications between users.
• Create a personal profile representing you to enable subsequent visits to the website to be more personalized.
• Resolve issues and troubleshoot problems.
• Examine and analyze usage and trends to improve customer experience on the website.
• Fulfill purchases and manage orders, payments, as well as other transactions related to the website.
• Notify you of new updates to the websites.
• Introduce new products, services, [mobile applications,] and recommendations to you.
• Email you with relation to your account, order, or dispatch.
• Carry on other business activities as required.
• Prevent fraudulent transactions, monitor theft, and protect against criminal activity.
• Send you a newsletter.
• Request feedback and contact you about your use of the website.
• Improve the efficiency and general customer experience of the website.
• Respond to product and customer service requests.
• Help law enforcement and respond to court orders.
• Solicit support for the website.

Disclosure of your information

In certain circumstances, we might share the information we have gathered about you. We may share your information based on the following requests:

By Law or to Protect Rights

We may disclose your information as permitted or required by any applicable law, rule, or regulation in situations where we believe it is necessary to respond to legal proceedings, investigate or rectify possible policy violations, or safeguard the rights, property, and well-being of others. This may entail sharing information with other entities to prevent fraud and reduce credit risk.

Third-Party Service Providers

Your information may be shared with third-party service providers who work with us or on our behalf. These services may include payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

Marketing Communications

Subject to your consent, or the provision of an opportunity for you to withdraw your consent, we may disclose your information to third parties for marketing purposes in accordance with applicable laws.

Interactions with Other Users

When you engage with other users of the website, they may have access to your name, profile photo, and descriptions of your activity, such as sending invitations to other users, chatting, liking posts, and following blogs.

Online Postings

Any comments, contributions, or other content that you post on the website [or our mobile applications] can be viewed by all users and may be distributed publicly beyond the website indefinitely.

Third-Party Advertisers

Third-party advertising companies may be utilized to display ads when you visit the website [or our mobile application]. These companies may utilize information about your website visits and visits to other websites stored in web cookies to deliver advertisements that align with your interests in goods and services.

Affiliates

We may disclose your information to our affiliates, who will be bound by this Privacy Policy. Our affiliates may include our parent company, any subsidiaries, joint venture partners, or other companies that are controlled by us or are under common control with us.

Business Partners

Your information may be shared with our business partners to provide you with specific products, services, or promotions.

Other Third Parties

We may disclose your information to advertisers and investors to carry out general business analysis. Additionally, we may share your information with such third parties for marketing purposes, subject to applicable laws.

Sale or Bankruptcy

In the event of a reorganization or sale of our assets, a merger, or acquisition by another entity, we may transfer your information to the new owner. If we were to go out of business or enter bankruptcy, your information may be transferred or acquired by a third party as a valuable asset. You understand and agree that these types of transfers may occur and that the new owner may not be obligated to fulfill the commitments we made in our Privacy Policy.

We cannot be held accountable for any actions taken by third parties to whom you share your personal or sensitive data, nor do we have the power to oversee or regulate third-party requests. If you wish to stop receiving correspondence, emails, or other forms of communication from third parties, it is your responsibility to reach out to them directly.

Tracking Technologies

Cookies and Web Beacons

To enhance your experience and tailor the website, we may utilize various tracking technologies such as cookies, web beacons, and tracking pixels. Rest assured that we do not collect your personal information through these technologies when you access the website. While most browsers automatically accept cookies, you have the option to remove or reject them. However, keep in mind that doing so could impact the availability and functionality of the website. You cannot decline web beacons, but you can choose to disable them by declining all cookies or modifying your browser settings to receive notifications when cookies are offered, enabling you to accept or decline them on a case-by-case basis.

Internet-Based Advertising

Furthermore, we may utilize third-party software to display advertisements on the website, implement email marketing campaigns, and oversee other interactive marketing strategies. These third-party tools may employ cookies or comparable tracking technology to improve and optimize your online interactions with us.

Website Analytics

We may collaborate with specific third-party providers, like Google Analytics, to permit the utilization of tracking technologies and remarketing services on the website, using both first-party and third-party cookies. This allows us to analyze and monitor users’ engagement with the website, gauge the appeal of specific content, and gain deeper insights into online activity. By accessing the website, you give your consent to these third-party vendors to collect and utilize your information. We recommend that you review their privacy policies and reach out to them directly with any inquiries you may have. Please note that we do not transfer personal information to these third-party providers.

It is important to note that obtaining a new computer, installing a new browser, upgrading an existing browser, or deleting or modifying your browser’s cookies files may result in the removal of certain opt-out cookies, plug-ins, or settings. 

Third-party Websites

The website may feature links to third-party websites and applications, including advertisements and external services that are not affiliated with us. Please note that any information you provide to these third parties after clicking on these links will not be subject to this Privacy Policy, and we cannot guarantee the security and privacy of your information. It is important to educate yourself on the privacy policies and practices of any third-party website before providing any information and take appropriate measures to safeguard your privacy. We do not assume responsibility for the content, privacy, and security policies and practices of any third party, including external websites, services, or applications linked to or from the website.

Security of your information

We implement administrative, technical, and physical security measures to assist in safeguarding your personal information. Although we have taken appropriate measures to secure the personal information you provide us, please note that no security measure is entirely foolproof or impenetrable, and no method of data transmission can be fully protected against interception or misuse. Any information revealed online may be susceptible to interception or misuse by unauthorized individuals. Hence, we cannot ensure complete security in cases where you provide personal information.

Policy for your children

We do not intentionally seek information from or promote our services to children under the age of 13. If you become aware that we have obtained personal data from a child under the age of 13, please contact us using the provided contact information.

Controls for Do-Not-Track features

Many web browsers and some mobile operating systems have a feature or setting called Do-Not-Track (“DNT”), which you can activate to indicate your preference not to have information about your online browsing activities monitored and collected for privacy reasons. However, no universal technology standard for recognizing and implementing DNT signals has been finalized. As a result, we do not presently respond to DNT browser signals or any other automated method that communicates your choice not to be tracked online. In the event that a standard for online tracking becomes mandatory in the future, we will notify you of this practice in a revised version of this Privacy Policy. Most web browsers and some mobile operating systems [and our mobile applications] have a Do-Not-Track feature or setting you can activate to signal your preference not to have your online browsing activities monitored and collected. If you activate the DNT signal on your browser, we will respect such DNT browser signals. 

Options regarding your information

At any time, you have the option to review or modify the information in your account or to cancel your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided

If you request to terminate your account, we will deactivate or delete your account and associated information from our active databases. However, in order to prevent fraud, troubleshoot issues, assist with investigations, enforce our Terms of Use and/or comply with legal requirements, certain information may be retained in our records.

Emails and Communications

You can choose to stop receiving emails, messages, or other communications from us by:

• Noting your preferences when you register your account with the website
• Logging into your account settings, then update your preferences.
• Contacting us using the contact information provided below

It is your responsibility to directly contact any third party if you wish to stop receiving any further communication, correspondence, or emails from them.

The website ensures that credit/debit card details and any personally identifiable information will not be retained, traded, distributed, leased, or shared with any third parties. The Policies, Terms & Conditions of the website may be revised or updated periodically to comply with the necessary standards and requirements. As a result, customers are advised to visit these sections regularly to stay informed of any changes to the website. These modifications become effective on the day of posting. Certain advertisements displayed on the website are chosen and provided by third-party entities, including ad networks, advertisers, advertising agencies, and audience segment providers.

Third-party entities may gather information about you and your online interactions, whether on the website or on other platforms, using technologies such as web beacons, cookies, and other methods to comprehend your preferences and present customized advertisements based on your interests. It should be noted that we do not have access to or authority over the data that these third parties might gather. This privacy policy does not cover the information policies of these third-party entities. Please ensure that any statements that contradict the aforementioned statements are removed.

How to Shop Online 

Welcome to Asal Bee online. With us, shopping is almost as easy as breathing. Convenience and security are guaranteed too. To make a purchase, follow the outlined instructions below.

Finding and adding an item of your choice to the shopping cart 

To locate the desired item, you have two options: browse the category pages or use the on-site search function. Once you have found the product, choose the appropriate size and click “add to bag.” You can also use the Quickshop button by hovering over the product image or clicking on the product name or ‘view details’ link for more information before selecting “add to bag” from the product detail page. After adding the item to your bag, you can adjust the quantity as needed.

The shopping bag

After you have completed your shopping, locate the shopping bag icon on any page and click on it. This will take you to your shopping bag, where you can review your product selections and adjust the quantities as needed. To proceed with your purchase, click on the checkout button.

Order details

On the following page, you will be prompted to either sign in or create an account if you haven’t already done so. Then, you will need to enter your billing and delivery address information. If you have previously saved this information in your Account Profile, you will not need to enter it again. You can also select one of our five delivery options and opt for gift wrapping. Additionally, you can choose the multiship option to have parts of your order shipped to multiple addresses of your choice.

Confirmation

After confirming your order, a confirmation page with your unique reference number and the total amount charged to your credit or debit card will appear. You can either print this page as a reference or wait for an order confirmation email that will contain all the details of your purchase, including the items purchased, delivery addresses, delivery options, and packaging options. You can keep this email for your records. If you have any inquiries, please don’t hesitate to contact us.

View Bag

To view the items you have selected for purchase, click on the shopping bag icon. Here, you will see a list of the items you have selected, the quantity of each item, and the total cost of your purchase. You can remove items or adjust the quantities as needed in this section.

Deleting Items from your Shopping Bag

To remove an item from your Shopping Bag, navigate to “View Bag” and click on the “Remove” link located under the product name. This will eliminate the item from your shopping bag.

Offer Codes

Applying an Offer Code

To apply an offer code to your order, you must first sign in to your online account using your email address and password. Before entering the offer code, it is important to thoroughly read the Terms & Conditions associated with the offer or promotion to ensure that your order meets the qualifying criteria. Please note that only one offer code can be used per order, and offer codes cannot be combined with other offers, including but not limited to sale items, new launches, gift sets, and limited editions. It is important to note that offers cannot be applied to orders placed outside of the qualifying promotional dates. Orders placed before the start or after the expiry of the offer will not qualify for the promotion.

Troubleshooting

Before entering the offer code, make sure that you are signed in to your account while placing the order. Check that your order does not include any sale items, new launches, gift sets, or limited-edition products. Also, ensure that the offer code is formatted correctly, paying attention to capital letters and special characters. It is important to note that offers can only be applied to orders placed within the promotional dates. Any orders placed before or after the qualifying period will not be eligible for the promotion. If an offer code does not apply to your order, please verify that your order meets the qualifying criteria before completing the transaction, as the code will not apply automatically after checkout.

Product Recommendation

Are you having difficulty selecting the perfect honey for your taste? Do you need assistance in finding the right honey? Our salespeople are available to assist you via Live chat. Please feel free to ask for help.

Recommended Monitor Configurations

For optimal viewing of this site, we recommend using Google Chrome and a monitor with a minimum resolution of 1024 x 768. It is important to keep in mind that the color display on monitors may vary depending on their individual settings.

Supported and Recommended Browsers

For the best experience using our site on PCs, we recommend using Google Chrome. Additionally, we support Firefox 3 and Microsoft Edge for both PCs and MACs, as well as Safari 2.0.4 on MACs only.

Online Security

We at Asal Bee Online understand the importance of security when it comes to internet shopping, and we are committed to ensuring a positive experience for our customers. Rest assured that any transactions you make and personal information you provide us is secure.

To ensure this security, we use the most advanced consumer online security technique available, Secure Socket Layer (SSL) encryption technology, when you place an order. For encryption to take place, your browser must have the SSL protocol. This software is available on Internet Explorer 6.0 and higher, Mozilla Firefox 2.0.4 and higher, and Safari 2.0.4 and higher.

Item Availability

All item displayed are in stock. If otherwise, it will be marked as “out of stock”. You can reach out to us to know when the item will be available.

Maximum Purchase Policy

We apologize for the inconvenience, but please note that we have a limit of 12 units for any item per customer. Moreover, we also have a limit of 3 orders per customer per day. If you have any queries, please do not hesitate to get in touch with us through the Contact Us page, and we will do our best to help you.

Complimentary Gift Wrap Service

Whether you’re gifting yourself or gifting someone special, you can opt to have your order wrapped in the wrapper of your choice. You can select this option during the checkout process. For more information, please visit our website. If you’re sending a gift, we offer a complimentary gift card on which we will carefully print your personal message.

Payment Options

We accept the following Credit/Debit cards:

• Master Card
• Visa

Please note that with the above payment options, full payment will be taken immediately at checkout.

We do not accept the following payment options:

• Checks
• Postal Orders

Important information:

To ensure security and prevent fraudulent transactions, we require that the billing name and address match the information associated with the credit card used for payment. If these criteria are not met, we reserve the right to cancel the order.