Delivery within 1 to 3 working days.

• To receive standard delivery in Dearborn Heights, Sterling Heights and Dearbon Fresh within the next 2-3 working days, orders must be placed before 5 pm.
• To receive standard delivery within 2-3 working days in other parts of the country other than Dearborn Heights, Sterling Heights and Dearbon Fresh, orders must be placed before 5 pm for next-day delivery.

Rules & Restrictions

• All orders within the USA are delivered by the Asal Bee Delivery Team, while international orders are shipped through DHL.
• Your chosen delivery option during the order process will determine how we deliver your goods.
• For international orders, an email confirmation with your order number will be sent once the order is confirmed. You will receive another email after the order has been processed and shipped, which will include your unique tracking number. You can use this to track your shipment directly with DHL, who will contact you to arrange delivery.
• A signature is required upon delivery for all orders. To ensure safe delivery, our delivery company will not leave your order hidden at the address.
• Our courier service is not available on weekends (Saturday and Sunday). If you would like to receive your purchase on Friday, please place your order before 4 pm on Thursday for timely delivery.
• We will make every effort to deliver to the address provided, but we will not be responsible for non-delivery or misdelivery due to incorrect data entry.
• The standard delivery time for all orders within the USA is 1-3 business days.

For more details, visit our Returns & Refunds Policy page.

Please be aware that during holiday seasons, additional processing days may be required for shipments. For deliveries to Dearborn Heights, Sterling Heights and Dearbon Fresh, orders will be processed and shipped within 2-4 business days in addition to any public holiday period. For deliveries to other parts of the country other than Dearborn Heights, Sterling Heights and Dearbon Fresh, orders will be processed and shipped within 3-4 business days in addition to any public holiday period.

Delivery Address

In order to avoid any errors with addresses and ensure that our delivery company has accurate information, we will reach out to you before delivery to confirm address details. Please ensure that you provide a valid local contact number during the order process.

How to Shop Online 

Welcome to Asal Bee online. With us, shopping is almost as easy as breathing. Convenience and security are guaranteed too. To make a purchase, follow the outlined instructions below.

Finding and adding an item of your choice to the shopping cart 

To locate the desired item, you have two options: browse the category pages or use the on-site search function. Once you have found the product, choose the appropriate size and click “add to bag.” You can also use the Quickshop button by hovering over the product image or clicking on the product name or ‘view details’ link for more information before selecting “add to bag” from the product detail page. After adding the item to your bag, you can adjust the quantity as needed.

The shopping bag

After you have completed your shopping, locate the shopping bag icon on any page and click on it. This will take you to your shopping bag, where you can review your product selections and adjust the quantities as needed. To proceed with your purchase, click on the checkout button.

Order details

On the following page, you will be prompted to either sign in or create an account if you haven’t already done so. Then, you will need to enter your billing and delivery address information. If you have previously saved this information in your Account Profile, you will not need to enter it again. You can also select one of our five delivery options and opt for gift wrapping. Additionally, you can choose the multiship option to have parts of your order shipped to multiple addresses of your choice.

Confirmation

After confirming your order, a confirmation page with your unique reference number and the total amount charged to your credit or debit card will appear. You can either print this page as a reference or wait for an order confirmation email that will contain all the details of your purchase, including the items purchased, delivery addresses, delivery options, and packaging options. You can keep this email for your records. If you have any inquiries, please don’t hesitate to contact us.

View Bag

To view the items you have selected for purchase, click on the shopping bag icon. Here, you will see a list of the items you have selected, the quantity of each item, and the total cost of your purchase. You can remove items or adjust the quantities as needed in this section.

Deleting Items from your Shopping Bag

To remove an item from your Shopping Bag, navigate to “View Bag” and click on the “Remove” link located under the product name. This will eliminate the item from your shopping bag.

Offer Codes

Applying an Offer Code

To apply an offer code to your order, you must first sign in to your online account using your email address and password. Before entering the offer code, it is important to thoroughly read the Terms & Conditions associated with the offer or promotion to ensure that your order meets the qualifying criteria. Please note that only one offer code can be used per order, and offer codes cannot be combined with other offers, including but not limited to sale items, new launches, gift sets, and limited editions. It is important to note that offers cannot be applied to orders placed outside of the qualifying promotional dates. Orders placed before the start or after the expiry of the offer will not qualify for the promotion.

Troubleshooting

Before entering the offer code, make sure that you are signed in to your account while placing the order. Check that your order does not include any sale items, new launches, gift sets, or limited-edition products. Also, ensure that the offer code is formatted correctly, paying attention to capital letters and special characters. It is important to note that offers can only be applied to orders placed within the promotional dates. Any orders placed before or after the qualifying period will not be eligible for the promotion. If an offer code does not apply to your order, please verify that your order meets the qualifying criteria before completing the transaction, as the code will not apply automatically after checkout.

Product Recommendation

Are you having difficulty selecting the perfect honey for your taste? Do you need assistance in finding the right honey? Our salespeople are available to assist you via Live Chat. Please feel free to ask for help.

Recommended Monitor Configurations

For optimal viewing of this site, we recommend using Google Chrome and a monitor with a minimum resolution of 1024 x 768. It is important to keep in mind that the color display on monitors may vary depending on their individual settings.

Supported and Recommended Browsers

For the best experience using our site on PCs, we recommend using Google Chrome. Additionally, we support Firefox 3 and Microsoft Edge for both PCs and MACs, as well as Safari 2.0.4 on MACs only.

Online Security

We at Asal Bee Online understand the importance of security when it comes to internet shopping, and we are committed to ensuring a positive experience for our customers. Rest assured that any transactions you make and personal information you provide us is secure.

To ensure this security, we use the most advanced consumer online security technique available, Secure Socket Layer (SSL) encryption technology, when you place an order. For encryption to take place, your browser must have the SSL protocol. This software is available on Internet Explorer 6.0 and higher, Mozilla Firefox 2.0.4 and higher, and Safari 2.0.4 and higher.

Item Availability

All item displayed are in stock. If otherwise, it will be marked as “out of stock”. You can reach out to us to know when the item will be available.

Maximum Purchase Policy

We apologize for the inconvenience, but please note that we have a limit of 12 units for any item per customer. Moreover, we also have a limit of 3 orders per customer per day. If you have any queries, please do not hesitate to get in touch with us through the Contact Us page, and we will do our best to help you.

Complimentary Gift Wrap Service

Whether you’re gifting yourself or gifting someone special, you can opt to have your order wrapped in the wrapper of your choice. You can select this option during the checkout process. For more information, please visit our website. If you’re sending a gift, we offer a complimentary gift card on which we will carefully print your personal message.

Payment Options

We accept the following Credit/Debit cards:

• Master Card
• Visa

Please note that with the above payment options, full payment will be taken immediately at checkout.

We do not accept the following payment options:

• Checks
• Postal Orders

Important information:

To ensure security and prevent fraudulent transactions, we require that the billing name and address match the information associated with the credit card used for payment. If these criteria are not met, we reserve the right to cancel the order.